From the Mint article The choice of cuisine is equally critical. The cuisine hierarchy goes something like this—Indian, followed by Chinese and Italian. “Italian has broadened to include European and Chinese has grown to pan-Asian but the basic hierarchy remains the same,” says Raman Macker, whose company Dish Hospitality owns chains such as Tasty Tangles and Sancho’s, besides Aurus, in Mumbai. ...For those looking for a high number of walk-ins, malls are a good option...A.D. Singh, who opened his Japanese restaurant Ai at Metropolitan mall in New Delhi, concedes, however, that malls can be a tricky option since the crowd that comes there has to be aligned with the kind of restaurant you want to open. ...While at most spaces the staff will summon the manager for every issue, at Indigo they are allowed to take any decision related to enhancing the dining experience of the guests—they can even decide not to charge for a dish that diners may seem unhappy with, even if they have not compla...