RBI TIGHTENS THE NOOSE ON DIGITAL LENDING ACTIVITIES Digital lending is a remote and automated lending process, majorly by use of seamless digital technologies in customer acquisition, credit assessment, loan approval, disbursement, recovery, and associated customer service1. While lending and delivery of credit products via digital lending has gained prominence, especially in the post pandemic era, the Reserve Bank of India (“ RBI ”) has treated digital lending with caution due to concerns relating to unbridled engagement of third parties, mis-selling, breach of data privacy, unfair business conduct, charging of exorbitant interest rates, and unethical recovery practices. In order to set up a regulatory approach to address these concerns, and to study all aspects of digital lending activities in the regulated financial sector, by regulated as well as unregulated players, the RBI constituted a Working Group on ‘digital lending including lending through online platforms and mobile apps’