From the Press Release:
OneAssist Consumer Solutions Pvt Ltd, an assistance company, was founded in 2011 by Gagan Maini and Subrat Pani and has Sequoia Capital and Lightspeed Venture Partners as its marquee investors.
OneAssist today announced the launch of its first few products – WalletAssist, MobileAssist, EverydayAssist and TripAssist. In an increasingly time poor world where the pressures of modern life bring many associated worries, OneAssist aims to create a ubiquitous platform for assistance and protection programs across different verticals helping consumers manage their lives without disruptions. OneAssist believes that a few essentials that form part of people’s everyday life also significantly increases their dependency on them – mobile phone, credit and debit cards, KYC documents and financial documents, passport for example are an integral part of a large number of people’s routine lives. Loss of any of these objects mostly leaves a person stranded and very helpless. OneAssist products and services are aimed at providing a solution to a number of such scenarios that interrupt normal routine, causing significant stress.
Said Gagan Maini, Co-Founder, OneAssist, “Our dependence on modern day convenience essentials like smart phones, payment cards have increased manifold. At OneAssist, we aim to be that one friend you can call in your moment of crisis no matter where you may be in the world. While we are starting with four products, we will over time also bring a wider suite of products to alleviate many more of everyday life’s worries of Indian consumers.”
Subrat Pani, Co-Founder, OneAssist said “We are here to redefine many aspects of the ‘assistance services’. Our current products are an outcome of significant amount of consumer research and understanding of their needs. Each of our services offers an end to end solution to specific area of disruption that consumers have highlighted. All it takes is one call and OneAssist will help its customers in their moment of distress. Additionally, technology has a large play in our service delivery and we have given the highest priority to the safety and security of our customers’ information.”
In the event of a loss of a mobile handset, a member will only need to make one call to OneAssist to block one’s SIM & Phone, delete all data from the smartphone (photo, files & contacts) and also switch on a remote alarm on the handset. This is a unique proposition also covers the member against any SIM misuse. Besides they will be also able to restore and update all of the above data on their new handset. The technology platform used by OneAssist is independent of the operating system or telecom service providers.
OneAssist offers the facility of providing its members with a temporary handset in the event of phone loss while traveling within India where the contacts can be loaded to ensure that the member’s life continues as is.
Said Mohit Bhatnagar,Managing Director, Sequoia Capital , “Indian consumers need a convenient and swift way to replace a lost wallet or mobile. Any person who has lost his wallet or mobile understands the feeling of helplessness and desperation. That’s where OneAssist steps in and helps Indians "live uninterrupted". Sequoia is confident that this investment will help OneAssist scale quickly to address the large market need.”
Said Bejul Somaia, Managing Director, Lightspeed Advisory Services, “OneAssist’s entire proposition has been designed basis significant consumer understanding and research. Consumers increasingly seek conveniences and OneAssist through its basket of assistance & protection services provide unique solutions in very relevant areas that touch our daily lives.”
As a part of the ‘WalletAssist’, just one call from the customer and OneAssist will block all the bank cards i.e. credit, debit and pre-paid reported as lost and also help in replacing important documents like driving licence and pan card. OneAssist will also arrange to help its member in the settlement of the hotel bills in India and abroad in case the customer has lost his wallet besides also arranging for the return travel tickets.
As a part of the Everyday Assist, customer gets assistance in case of loss or theft of his wallet, smartphone or even passport. If a member is travelling internationally and loses his passport, OneAssist will guide the member by helping him connect with the Indian consulate and if required will also arrange for a foreign language interpreter on call in case its customer is inconvenienced.
Its TripAssist product has been designed specially for shorter duration travels and is a must have for all travellers – both, domestic or international.
Every customer availing of any OneAssist products will also get the benefit of DocuSafe- an online individual locker for storing all important documents. Be it one’s personal documents, financial documents, identity documents or travel documents, these can now be accessed from anywhere around the world. OneAssist’s security ensures only the member has access to his/her DocuSafe.
OneAssist is confident that these are relevant, unique and important products that will address the needs and worries of many hundreds of thousands of Indian consumers today and in the years ahead.
The official website : www.oneassist.in